When will I receive my refund?

When will I receive my refund?

It can take up to 14 days for your return to be fully processed.

We have no return information for your recent 3 orders. If you've returned an older order, please see your user account for updates.

Your refund will be credited to the payment method you used when purchasing the returned items. It may take 2-3 days to clear depending on your bank.

The refund date could appear on your statement as the time of purchase or the time of refund.

Please note:

If you selected express delivery the express shipping costs of £5.95 will not be refunded.

If your purchase was below the minimum order value of £19.90 and you paid the standard delivery charge, this will be refunded if the full order is returned.


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