Returns from London: On the dot

If you’re in London, for a limited time you can have your return collected with On the dot for free*.

Just make a return from your Zalando account, book a time slot for pick up with On the dot, and your parcel will be collected from home within 2 hours on the same day or later on in the week during these hours:

Monday - Saturday: 8am - 8pm
Sunday: 8am - 6pm

For now, the service is limited to selected London postcodes only and excludes Zalando Partner products.

If you already have a return label printed, find out if your postcode is eligible for On the dot pick up, and schedule a time here.

Please remember to keep your confirmation email from On the dot as proof of return.

*The service is free of charge for a limited time. After this promotional period, On the dot parcel pick up will be available for £5.00 per collection.

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