Which cards do you accept?
- American Express
- Visa Electron
- Visa Debit
When will my card be charged?
Your card will not be charged until your order has left our warehouse. If you send goods back, the amount will be credited back to your card account.
Are my card details safe?
For your convenience, your payment details will be saved on our encrypted server. Your card information is encrypted in our system using 128-bit SSL technology. This high standard of security means shopping with a card on Zalando is safe and secure, and ensures that your data will under no circumstances be accessible by third parties.
Our checkout process uses 3DS authentication (Verified by Visa, MasterCard SecureCode and American Express SafeKey). These services enhance your existing card account against unauthorised use when you shop with us. If you require more detailed information or encounter a problem with the authentication process, please contact your card issuer directly. Unfortunately we have no control over the payment authentication process so we will be unable to assist with any authentication enquiries.