HELP & CONTACT
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All About Zalando
Help & Contact
Which available payment methods are offered?
We offer three available payment methods. Here you’ll find more information on these and how to use them to purchase on Zalando…
Paying with PayPal
PayPal payments are usually credited within a few minutes. You will receive an order confirmation which contains the link to…
Paying with credit card
We accept multiple credit and debit cards at Zalando. More information on these can be found within this article.…
How can I get a VAT invoice?
You can download VAT invoices for your Zalando orders below. If you placed the order very recently, please wait until it’s…
Is it possible to order through the helpline?
Unfortunately, it’s not possible to order by phone through our helpline. Although we’re all about providing options, we are…
How secure is shopping at Zalando?
Internet shopping is convenient because it’s not restricted by store opening hours, meaning that you can shop any time from…
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