HELP & CONTACT
Free delivery & returns*
All About Zalando
Help & Contact
Where is my order?
Our estimated time for delivery is 4-6 days after purchase. You can find a personalised delivery estimate in the email sent…
Do delivery and returns cost anything?
Our standard delivery is FREE of charge, as long as you meet the minimum order value of £19.90. Should your order be below…
Can I modify my order after it has been placed?
Unfortunately, we can’t make changes to your order after its been finalized. Once an order is placed, the delivery option, delivery…
Authenticity of products
All products sold on our website are genuine. We only trade with reputable manufacturers who provide the highest quality…
How do I cancel my order?
If you made a mistake or simply changed your mind after placing an order, there's no need to fuss. As long as your parcel
Does Zalando offer student discounts?
Unfortunately we don't currently offer student discount, but we're working on it! Please bear with us as we get more great offers…
How can I get a VAT invoice?
You can download VAT invoices for your Zalando orders below. If you placed the order very recently, please wait until it’s…
How can I tell if my order is confirmed?
Once your order has been completed, you will see a page showing your order and payment details. Shortly after you complete…
Satisfaction with your Zalando shopping experience is our top priority. Our retail prices are based on an independent internal…
Is it possible to order through the helpline?
Unfortunately, it’s not possible to order by phone through our helpline. Although we’re all about providing options, we are…
How can I place an order?
To order on Zalando.co.uk, you’ll need to meet the conditions listed here. If you do, just follow these steps to place an order…
How do I identify a Zalando Partner product?
To see if a product is from a Zalando Partner, simply go to the product detail page and look under size selector. If it’s…
How to use your wish list
My wish list shows you the items that you have added to your wish list. If you are unsure about buying an item and want to think it over you can save
Different orders delivered in one parcel
In some cases, we deliver items from several orders in the same parcel. We’ll let you know in advance in the delivery confirmation…
Does Zalando support sustainable fashion?
Items marked with a Sustainable Fashion label have a reduced impact on the environment or/and improve social conditions along…
How can I make sure my delivery address is correct?
Before completing your order, please make sure that you have entered the correct delivery address. This is displayed on the…
What if an item is out of stock?
If an item you want is out of stock in your size, you can register to be notified when your size is available again. Beside your...
Can I order without a Zalando account?
Placing an order without a Zalando account is not possible. If you don’t have one yet, you will need to create a Zalando…
How do I search for a specific item?
Search BarThe search bar responds to various search criteria. Just press the search icon and enter whatever it is you’re searching for, be it a
The Zalando App
The Zalando app allows you to shop directly from your smartphone or tablet. Browse by product or category, save items to…
How to add something to your bag
To place an item in your bag, just choose the size you want and press “Add to bag” at the bottom of thescreen. Your item will then be added to
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