My return has not been collected. What do I do?

My return has not been collected. What do I do?

We're sorry to hear that your return has not been picked up!

To arrange for a new collection, please get in touch with our Customer Care team. Collections can be arranged Monday to Saturday. The time frame for pick-up is between 8 am - 8 pm. On the day of the pickup you will receive a notification via email, informing you of a 2 hour time slot in which they will come to collect your parcel.

Alternatively, you can drop off your return anytime at a local Hermes ParcelShop. Find your closest shop using your post code here.

The same return label can be used for any return method you chose.

Your refund will be with you within 14 days of the return.

Can't find the answer you are looking for?
Contact us directly
Chat with our chatbot

Our chatbot is here to assist you. If the bot is unable to help you, it will transfer you to one of our live agents.

Chat with us

We are here to assist you via chat.

Call us

Our specialists are ready to assist you. Waiting time may take up to 5 minutes.

Monday to Saturday:
8:00 am - 8:00 pm

9:00 am - 5:00 pm

Local call rates apply

Fancy a £10 discount?*

Sign up to keep track of all things fashion

To learn how we process your data, visit our Privacy Policy. You can unsubscribe at any time without costs.