My return has not been collected. What do I do?

My return has not been collected. What do I do?

We're sorry to hear that your return has not been picked up!

To arrange for a new collection, please get in touch with our Customer Care team. Collections can be arranged Monday to Saturday. The time frame for pick-up is between 8 am - 8 pm. On the day of the pickup you will receive a notification via email, informing you of a 2 hour time slot in which they will come to collect your parcel.

Alternatively, you can drop off your return anytime at a local Hermes ParcelShop. Find your closest shop using your post code here.

The same return label can be used for any return method you chose.

Your refund will be with you within 14 days of the return.


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