faq | Returns & Refunds | Do delivery and returns cost anything?

Do delivery and returns cost anything?

Delivery:

Our standard delivery is FREE of charge, as long as you meet the minimum order value of £19.90. Otherwise, the standard delivery fee is £3.00.

We also offer long distance delivery for an extra £3.00.

There will be no additional VAT or duty charges requested on delivery by our carriers.

Returns:

If your purchase was below the minimum order value of £19.90 and you paid a delivery charge, this will be refunded if the complete order is returned.

Related answers


Can't find the answer you are looking for?
Contact us directly
Chat with our chatbot

Our chatbot is here to assist you. If the bot is unable to help you, it will transfer you to one of our live agents.

Call us

Our specialists are ready to assist you. Waiting time may take up to 5 minutes.

Monday to Saturday:
8:00 am - 8:00 pm

Sunday:
9:00 am - 5:00 pm

Local call rates apply

Fancy a £10 discount?*

Get on our list

Sign up for email newsletters from Zalando.co.uk!

Manage your preferences

What are you mostly interested in?

To learn how we process your data, visit our Privacy policy. You can unsubscribe at any time without costs.